REFU​ND POLICY – SERVICES

Our treatments are carried out by a qualified stylists/therapists. If you have had a treatment that you are unsatisfied with please bring it to the attention of the stylist/therapist and follow the complaints procedure we do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

COMPLAINTS PROCEDURE

It is our intention to ensure that every client is pleased with the services that they receive at Beauti Within.

However, we acknowledge that on some occasions things do go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. The current procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are dealt with documented and when appropriate, take action to prevent a recurrence.

The most effective way of resolving any problem is to bring it to our attention immediately. 

Please raise any of your concerns with the stylist/therapist. They will ensure they listen carefully and do what they can to correct any problems.

All complaints need to be documented in writing via email to Beautiwithin_@hotmail.com.

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

ARRIVAL

Inappropriate behaviour will be reported to the police. 

Please arrive to your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.

CANCELLATIONS

If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in full charges and no other bookings will be made until paid.